What is your return policy?
We want you to be delighted with your purchase. If, for any reason, you are unhappy with the items you received, simply return the unused item in its original packaging for an exchange or refund within 30 days of receipt. We reserve the right to decline a return if the returned item(s) is/are in an unacceptable condition. In the case of teepees, a 20% restocking fee applies due to the efforts involved to individually press, assemble and pack the orders for you.
What’s included with the Teepee?
Each teepee play tent design is shipped with 8 hardwood segments and 4 connectors, which easily set up in a few minutes into 4 poles, ready to insert into the teepee. A lacing tie is also included to thread through the poles to keep them together. (No need to run to the home improvement center to cut your own poles or heavens forbid, PVC pipes.) And yes, simple instructions are included too just in case.
How large are our teepees?
Our teepee play tents come in two sizes: Small and Large. For the footprint on the floor, Small is approximately 36” x 36” and Large is approximately 48” x 48”. We think the flexibility is helpful so you can select the right size that works the best for your space and situation. When fully set up, both Small and Large versions our teepee play tents are approximately 6 feet tall.
How to care for the teepee?
Our teepees are designed for indoor use only. They should be spot cleaned.
How to store the teepee?
Once assembled and set up, the teepee can be easily collapsed like an umbrella and stored in a corner or in a closet standing upright, which is around 72” tall. Or you may disassemble the poles and store the teepee tent and poles in a drawer.
Where are our teepee play tents made?
We design our teepees ourselves, and we collaborate with local artisans to make them by hand in New York City.
How much does shipping cost?
For the United States--including Alaska and Hawaii--we offer Standard Shipping (delivery in 4-7 business days) for free. For Expedited Shipping to all 50 states (delivery in 2-3 business days), a $50 charge applies per item ordered.
For international orders, a flat rate of $80 in shipping applies per item. The buyer is solely responsible for any customs duties, taxes, or other fees imposed locally. Unfortunately, sellers in the United States do not have any means to control or assume these fees. These fees vary by country, so please check with your local government for up to date information on customs fees. If you have any questions about international orders, please contact us at (646) 820-3398 or email us at email@example.com.
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